We believe in usability and security, that's why we use both Paypal and Stripe to securely process payments. Methods include Mastercard, Visa, American Express, Paypal Account and Stripe. Hero-on does not hold any payment information.
Yes! Hero on uses "https" encrypted webpages as well as SSL secure data entry. Hero-on also does not host or have access to any payment information entered, it is processed through secure payment gateways including Paypal and Stripe.
Hero-on offers a variety of shipping methods each with different shipping times.
- Without tracking (5-12 business days after fulfillment)
- Tracking (4-8 business days after fulfillment)
- Priority (3-5 business days after fulfillment)
- Other shipping options will populate on checkout
Here at Hero-on we ship to you directly from our apparel factory in California to make sure your products get to you as fast as possible! Please note Canadian Border Services Agency (CBSA) may impose Duty or other Provincial charges on some orders. Please note to offer the variety in products and colours at a affordable price hero-on prints shirts and other products on a order by order bases. This fulfillment takes from 1-7 days but we work hard to keep an average of 3 days or less.
Canadian location coming soon! We want your products to be printed and shipped right from our new factory in Canada. We are working to make this happen by the beginning months of 2018!
Here at Hero-on we have two shipping warehouses, if we don't have your products stocked in our Canadian warehouse we will ship to you directly from our apparel factory in California to make sure your products get to you as fast as possible! Please note Canadian Border Services Agency (CBSA) may impose Duty charges on some orders. Please note to offer the variety in products and colours at a affordable price hero-on prints shirts and other products on a order by order bases. This fulfillment takes from 1-7 days but we work hard to keep an average of 3 days or less.
The buyer is responsible for all duties and taxes. Any customs duty levied by respective country is the buyer's responsibility, we are not liable to pay any customs duty/levy.
The majority of our shipments are sent from the United States.
There may be fees associated with your package upon arrival.
These are fees that could occur:
Duty: Though quite rare, as most of our products meet NAFTA agreements. There could be a Duty charge on your package. We do our best to ensure our products don't incur Duty, but cannot guarantee all don't. Ultimately it is up to the CBSA to calculate and charge if they so choose. Duty is the responsibility of customer.
GST: If you have paid taxes on your invoice with Hero-on Apparel you should not be charged GST. If you have been "double charged" GST both by on your original purchase and the CBSA. Fill out the appeal/ refund form on the back of the CBSA invoice and include your supporting documents (Hero-on Invoice with tax showing). The CBSA should then refund the GST amount to you via cheque in mail.
Other Tax's: If your province or territory have additional taxes (ie: PST) you may be required to pay the applicable taxes upon arrival, regardless if your purchase is sent within Canada or from the states. We recommend looking up applicable regulations prior to purchase. Additional tax's are responsibility of customer.
Handling Fee: Hero-on Apparel does not charge any handling fees. You may however be charged a handling fee by Canada Post or Carrier if your package is subject to duty by CBSA. This can amount to close to 10 dollars. This handling fee is responsibility of customer.
These fees are normally quite rare but should be taken into consideration before your purchase.
We offer a 100% satisfaction guarantee. If you are not satisfied with your order, just return it to us for a full refund or exchange minus shipping cost. Please contact firstname.lastname@example.org to initiate the process.
Any returns or problems that occur because of an error on our part will be handled at our expense. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received.
For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered we will gladly exchange for you. Return of the original product is required and shipping is covered by customer. Please contact our customer care to initiate the process.
In most cases this could be due to having some of the products you ordered in stock and having to make the others. If there will be a wait in between products, we will send what we can and ship the others shortly after. Feel free to check with us at email@example.com.
Out of stock items are ordered immediately and produced as quickly as possible. This may add additional time to your order but is usually 3 days. Please contact us to find out the item's expected arrival date.
Here at Hero-on, we use the latest Direct-to-Garment (DTG) printing technology to offer a wide variety of printable garments and design colour options at an affordable price. The DTG ink in this process is different from the ink screenprinters use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.