Help Center



Which methods of payments can I use?

Is it safe to order online?

I forgot to use my discount code


How long does shipping take and from where?

Who is responsible for Duty?

Will there be additional cost on my package upon arrival?

Returns/ Exchanges/ Order Questions

How long do I have to submit a claim for a return/exchange?

I ordered the wrong size or would like an exchange.

Part of my order is missing?

I received the wrong items?

My item is out of stock?

Will I receive a tracking number for my order?

Do I have to pay shipping to return an item?

I havent received my package, what next?

Product Questions

How should I wash my garments?

Sizing Charts

How do your t-shirt sizes run?

Can Hero-on do custom work for my agency/ department?

Can I submit my own artwork for consideration?