Help Center

FAQ's

General

Which methods of payments can I use?

Is it safe to order online?

I forgot to use my discount code

Shipping

How long does shipping take and from where?

Who is responsible for Duty?

Will there be additional cost on my package upon arrival?

Returns/ Exchanges/ Order Questions

How long do I have to submit a claim for a return/exchange?

I ordered the wrong size or would like an exchange.

Part of my order is missing?

I received the wrong items?

My item is out of stock?

Will I receive a tracking number for my order?

Do I have to pay shipping to return an item?

I havent received my package, what next?

Product Questions

How should I wash my garments?

Sizing Charts

How do your t-shirt sizes run?

Can Hero-on do custom work for my agency/ department?

Can I submit my own artwork for consideration?